CxEngage incident

Investigating Performance Degradation Skylight

Major Resolved View vendor source →

CxEngage experienced a major incident on August 27, 2026 affecting CxEngage Agent UI, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 11:10 AM UTC
Resolved
Aug 27, 2026, 02:23 PM UTC
Duration
3h 13m
Detected by Pingoru
Aug 27, 2026, 11:10 AM UTC

Affected components

CxEngage Agent UI

Update timeline

  1. investigating Aug 27, 2026, 11:10 AM UTC

    We are currently investigating a potential issue affecting Skylight on the EU environment. Users may experience degraded performance or intermittent access including error 7023 when using a Twilio extension & 13007 when doing a CRM database search in Skylight Desktop. Our engineering team is working to identify the root cause. Thank you for your patience. Kind regards, The Enghouse Cloud Team 📞 US Tel: +1 800.793.0549 📞 UK Tel: +44 770.015.6785 📞 NZ Tel: +64 4.8318.707 📞 AU Tel: +61 2.8015.5378 🔗 Customer Service Portal: Customer Portal 🌐 Web: www.enghouseinteractive.co.uk 📄 Customer Support Quick Reference Guide: Quick Ref Guide 📊 Status Page: Go to the CxE status page

  2. monitoring Aug 27, 2026, 11:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2026, 02:23 PM UTC

    This incident has been resolved.