CxEngage experienced a notice incident on September 1, 2026 affecting Voice Services and Voice Services, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 05:10 PM UTC
We are currently investigating a potential issue affecting telephony in the North American and European environments. Users may experience degraded performance or intermittent dropped calls. Our engineering team is working to identify the root cause. Thank you for your patience. Kind regards, The Enghouse Cloud Team 📞 US Tel: +1 800.793.0549 📞 UK Tel: +44 770.015.6785 📞 NZ Tel: +64 4.8318.707 📞 AU Tel: +61 2.8015.5378 🔗 Customer Service Portal: Customer Portal 🌐 Web: www.enghouseinteractive.co.uk 📄 Customer Support Quick Reference Guide: Quick Ref Guide 📊 Status Page: Go to the CxE status page
- monitoring Sep 01, 2026, 05:51 PM UTC
A fix has been deployed for the issue impacting Telephony in North America and UK, and we are monitoring the results. Services should now be operating normally. We will continue to monitor and confirm resolution shortly. Kind regards, The Enghouse Cloud Team 📞 US Tel: +1 800.793.0549 📞 UK Tel: +44 770.015.6785 📞 NZ Tel: +64 4.8318.707 📞 AU Tel: +61 2.8015.5378 🔗 Customer Service Portal: Customer Portal 🌐 Web: www.enghouseinteractive.co.uk 📄 Customer Support Quick Reference Guide: Quick Ref Guide 📊 Status Page: Go to the CxE status page
- resolved Sep 01, 2026, 09:09 PM UTC
The issue impacting Telephony in the North America and European regions has been resolved. We have confirmed service stability and are closing the incident. Thank you for your understanding. Kind regards, The Enghouse Cloud Team 📞 US Tel: +1 800.793.0549 📞 UK Tel: +44 770.015.6785 📞 NZ Tel: +64 4.8318.707 📞 AU Tel: +61 2.8015.5378 🔗 Customer Service Portal: Customer Portal 🌐 Web: www.enghouseinteractive.co.uk 📄 Customer Support Quick Reference Guide: Quick Ref Guide 📊 Status Page: Go to the CxE status page