Cuseum incident
Investigation Underway for Potential Issues with Digital Membership
Cuseum experienced a minor incident on September 20, 2023 affecting Fetch API and Generation API and 1 more component, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2023, 03:12 PM UTC
We are currently investigating reports of potential issues with high load in Digital Membership causing slowness. Our team is working to identify the problem and we will update you with more information as soon as we have it. If you require additional information or assistance, please contact our support team.
- identified Sep 20, 2023, 04:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 20, 2023, 04:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 20, 2023, 04:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 20, 2023, 07:51 PM UTC
We are pleased to report that the issue has been resolved. We have confirmed that all systems are operating as expected. If you have any further questions or concerns, please don't hesitate to contact our support team. We apologize for any disruption this incident may have caused and thank you for your patience.