Cuseum experienced a major incident on July 28, 2026 affecting Member Portal and Web Apps and 1 more component, lasting 18h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 28, 2026, 06:22 PM UTC
We have identified the issue affecting Member Portal and Apps. Our team is now working diligently to resolve the issue. We will provide updates on our progress. If you require further information, please don't hesitate to contact our support team. We apologize for any disruption this may have caused.
- monitoring Jul 29, 2026, 12:28 PM UTC
The issues have been addressed, and a fix has been implemented. We are now monitoring the situation to ensure that everything is working as expected. We will provide another update once we can confirm the issue is fully resolved. If you have any questions or concerns, please reach out to our support team. Thank you for your patience.
- resolved Jul 29, 2026, 12:49 PM UTC
We are pleased to report that the issue has been resolved. We have confirmed that all systems are operating as expected. If you have any further questions or concerns, please don't hesitate to contact our support team. We apologize for any disruption this incident may have caused and thank you for your patience.