Cuseum incident

Issue Identified with multiple third-party integrations

Critical Resolved View vendor source →

Cuseum experienced a critical incident on July 19, 2024 affecting [Third-party] Blackbaud Altru® and [Third-party] Blackbaud Raiser's Edge NXT® and 1 more component, lasting 3d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 01:07 PM UTC
Resolved
Jul 22, 2024, 06:31 PM UTC
Duration
3d 5h
Detected by Pingoru
Jul 19, 2024, 01:07 PM UTC

Affected components

[Third-party] Blackbaud Altru®[Third-party] Blackbaud Raiser's Edge NXT®[Third-party] Raiser's Edge®[Third-party] Tessitura CRM

Update timeline

  1. identified Jul 19, 2024, 01:07 PM UTC

    We have identified that multiple integrations are impacted by the global IT outage affecting third-party services (CrowdStrike / Windows). We will continue to provide updates on the progress. If you require further information, please do not hesitate to contact our support team.

  2. identified Jul 20, 2024, 05:51 AM UTC

    We are still monitoring the status of the outage.

  3. monitoring Jul 21, 2024, 07:34 AM UTC

    Blackbaud Altru® and Blackbaud Raiser's Edge NXT® operational again. We are still monitoring Raiser's Edge® and Tessitura outage.

  4. resolved Jul 22, 2024, 06:31 PM UTC

    We are pleased to report that the issue with third-party integrations using CrowdStrike has been resolved. We have confirmed that all systems are operating as expected. We are still monitoring for any residual impact. If you have any further questions or concerns, please don't hesitate to contact our support team.