Cuseum experienced a minor incident on November 25, 2024 affecting CMS / Main App and Fetch API and 1 more component, lasting 9h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2024, 10:22 PM UTC
We are currently experiencing a service degradation resulting in intermittencies/Time-out errors. In some instances, you may also encounter a 500 Error when loading a section of the CMS. Our engineering team is actively working on this issue to identify the root cause and restore operational standards. Although we don't have ETA yet, we will keep you posted. Thank you for your understanding as we address the situation.
- monitoring Nov 26, 2024, 04:36 AM UTC
We have implemented a fix for errors affecting our services in some locations. Our team is actively monitoring the system to ensure that all issues have been fully resolved. We appreciate your patience and will provide further updates as necessary.
- resolved Nov 26, 2024, 07:25 AM UTC
We have confirmed that all systems are operating as expected. If you have any further questions or concerns, please don't hesitate to contact our support team. We apologize for any disruption this incident may have caused and thank you for your patience.