Cuseum incident

Investigation for Issues with Blackbaud Altru integration

Cuseum experienced a minor incident on December 12, 2024 affecting [Third-party] Blackbaud Altru®, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started: Dec 12, 2024, 02:39 PM UTC
Resolved: Dec 14, 2024, 12:22 AM UTC
Duration: 1d 9h
Detected by Pingoru: Dec 12, 2024, 02:39 PM UTC

Affected components

[Third-party] Blackbaud Altru®

Update timeline

investigating Dec 12, 2024, 02:39 PM UTC

We are currently investigating an issue affecting Altru customers. It appears that Blackbaud Altru API is returning an unauthorized or access-denied response on their side. Our team is contacting Blackbaud, and we will update you with more information as soon as we have it. If you require further information, please don't hesitate to contact our support team.
investigating Dec 12, 2024, 05:10 PM UTC

UPDATE: We are currently in touch with Blackbaud support regarding the issue. They are investigating the matter, and we will keep you updated when any changes occur.
resolved Dec 14, 2024, 12:22 AM UTC

The issue has been identified and solved. However, some updates need to be worked on. Please keep an eye on your inbox for further steps in order to address the fetching situation with Altru. If you didn't receive an email please email [email protected] or use the chat widget in your Cuseum account to receive assistance as soon as possible.