Cuseum experienced a minor incident on November 14, 2025 affecting CMS / Main App, lasting 18h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 14, 2025, 03:36 PM UTC
We are currently experiencing a service degradation resulting in slow page loads and/or timeout errors for some users. Our team is working to identify the issue, and we will update you with more information as soon as it becomes available. If you require additional information or assistance, please contact our support team. We apologize for any inconvenience caused and appreciate your patience.
- identified Nov 15, 2025, 08:58 AM UTC
We have identified the issue affecting performance, and a fix is in progress. Our team is now working diligently to resolve the issue. We will provide updates on our progress. If you require further information, please don't hesitate to contact our support team. We apologize for any disruption this may have caused.
- monitoring Nov 15, 2025, 10:07 AM UTC
The issues have been addressed and a fix has been implemented. We are now monitoring the situation to ensure that everything is working as expected. We will provide another update once we can confirm the issue is fully resolved. If you have any questions or concerns, please reach out to our support team. Thank you for your patience.
- resolved Nov 15, 2025, 10:36 AM UTC
We are pleased to report that the issue has been resolved. We have confirmed that all systems are operating as expected. If you have any further questions or concerns, please don't hesitate to contact our support team. We apologize for any disruption this incident may have caused and thank you for your patience.