Cuseum experienced a minor incident on July 12, 2026 affecting [Third-party] Neon CRM, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 12, 2026, 08:15 AM UTC
We have identified the issue affecting Neon CRM. Our team is now working diligently to resolve the issue. We will provide updates on our progress. If you require further information, please don't hesitate to contact our support team. We apologize for any disruption this may have caused.
- monitoring Jul 13, 2026, 11:44 PM UTC
The issue with the V2 API has been addressed, and a fix has been implemented. We are now monitoring the situation to ensure that everything is working as expected. We will provide another update once we can confirm the issue is fully resolved. If you have any questions or concerns, please reach out to our support team. Thank you for your patience.
- resolved Jul 14, 2026, 01:21 AM UTC
We are pleased to report that the issue with Neon CRM has been resolved. We have confirmed that all systems are operating as expected. If you have any further questions or concerns, please don't hesitate to contact our support team. We apologize for any disruption this incident may have caused and thank you for your patience.