Current RMS Outage History
Current RMS is up right nowPingoru has recorded 10 incidents for Current RMS: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 1 | 15 of 720 (2%) |
| July 2026 | 0 | 38 of 744 (5%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 38 of 720 (5%) |
| October 2026 | 1 | 64 of 744 (9%) |
| November 2026 | 0 | 45 of 129 (35%) |
Incidents, newest first
Major October 29, 2026 Issue with Discussion Message delivery 4d 12h Discussion message delivery
Started Oct 29, 2026, 08:27 AM UTC· resolved Nov 02, 2026, 08:53 PM UTC
- investigating Oct 29, 2026, 08:27 AM UTC
We are aware of an issue with discussion message delivery and are currently investigating
- resolved Nov 02, 2026, 08:53 PM UTC
We wanted to share a quick update following the Discussion service disruption some customers experienced recently. The issue occurred after unusual activity was detected involving a small number of customer accounts. A customer had shared login credentials with a number of users, and thereby compromised their email login details, which were then used to send a high volume of phishing emails. As a precaution, our third-party email provider temporarily suspended the service while the activity was investigated. OnRent Events itself was not compromised, and our systems remain secure. The incident was limited to individual customer accounts where credentials had been compromised. We have contacted the customers affected directly and are supporting them in strengthening their account security. The good news is that the service has now been fully restored and is operating normally. We’re sorry for the disruption and frustration this caused. Thank you as always for your patience and understanding while we worked to get the service restored.
Major September 28, 2026 Intermittent Response Times 1d 13h OnRent Events Web Application, OnRent Events APIs
Started Sep 28, 2026, 03:34 PM UTC· resolved Sep 30, 2026, 05:20 AM UTC
- investigating Sep 28, 2026, 03:34 PM UTC
We have had some reports of intermittent response time increases; this is currently under investigation
- resolved Sep 29, 2026, 08:33 AM UTC
The cause of the intermittent slowdown has been identified and cleared. Thanks for your patience.
- investigating Sep 29, 2026, 03:03 PM UTC
Intermittent response delays have been reported by some customers; this is currently under investigation.
- investigating Sep 29, 2026, 04:06 PM UTC
Platform response times are showing as normal. Background jobs are continuing to process.
- resolved Sep 30, 2026, 05:20 AM UTC
We've now resolved the incident. Thanks for your patience.
Major June 30, 2026 Xero is having problems 2d 4h Discussion message delivery
Started Jun 30, 2026, 09:12 AM UTC· resolved Jul 02, 2026, 01:51 PM UTC
- investigating Jul 02, 2026, 09:31 AM UTC
If you use our Xero integration, you may notice errors and being disconnected unexpectedly. Our development team are working with Xero to find out what is causing the error and advise on the fix. We'll share more updates as they come through.
- identified Jul 02, 2026, 12:49 PM UTC
We've identified the issue and the team is working on testing a fix before we deploy it. We'll keep you posted with regular updates.
- resolved Jul 02, 2026, 01:51 PM UTC
We've now deployed a fix for the Xero issue. If you've been disconnected, you will need to reconnect for the last time. Thank you so much for your patience while we worked through this.
Major May 5, 2026 System Performance 2h 49m OnRent Events Web Application, OnRent Events APIs
Started May 05, 2026, 03:13 PM UTC· resolved May 05, 2026, 06:02 PM UTC
- investigating May 05, 2026, 03:13 PM UTC
We're currently investigating reports of increased latency. We are working to get the system back up to optimal performance. We're sorry for the disruption and appreciate your patience and understanding.
- resolved May 05, 2026, 06:02 PM UTC
We've identified and fixed the issue. All systems have recovered and we are continuing to monitor as a precaution.
Major October 20, 2025 Degraded Performance 1d
Started Oct 20, 2025, 07:49 AM UTC· resolved Oct 21, 2025, 08:00 AM UTC
- resolved Oct 21, 2025, 08:00 AM UTC
Amazon AWS reported that their systems were fully recovered around 23:00UTC last night and we have seen no further signs of any problem. 3rd party integrations, such as Xero and Intercom, are also reporting that their systems are working as expected again. An RCA will be made available when we have the relevant information from AWS.
Major June 10, 2025 500 Errors being reported 2d
Started Jun 10, 2025, 12:07 PM UTC· resolved Jun 12, 2025, 12:48 PM UTC
- resolved Jun 12, 2025, 12:48 PM UTC
We have deployed a fix and the 500 error is now resolved. Root cause analysis investigation is pending
Major May 29, 2025 Intercom Intermittent Service Issue 16h 42m
Started May 29, 2025, 02:30 PM UTC· resolved May 30, 2025, 07:12 AM UTC
- resolved May 30, 2025, 07:12 AM UTC
Intercom have confirmed an issue from 14:18:10 UTC to 14:28:10 UTC on 29th May 2025 All services have now recovered.
Major May 7, 2025 System Performance Issues 2h 46m
Started May 07, 2025, 08:31 AM UTC· resolved May 07, 2025, 11:18 AM UTC
- resolved May 07, 2025, 11:18 AM UTC
Our monitoring systems show that performance is back up to expected levels
Major April 1, 2025 Microsoft 365 SSO Login Issue 1d 19h
Started Apr 01, 2025, 04:00 PM UTC· resolved Apr 03, 2025, 11:23 AM UTC
- resolved Apr 03, 2025, 11:23 AM UTC
We've now resolved the incident. Thanks for your patience.