Current RMS incident

Degraded Performance

Major Resolved View vendor source →

Current RMS experienced a major incident on October 20, 2025, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:49 AM UTC
Resolved
Oct 21, 2025, 08:00 AM UTC
Duration
1d
Detected by Pingoru
Oct 20, 2025, 07:49 AM UTC

Update timeline

  1. resolved Oct 21, 2025, 08:00 AM UTC

    Amazon AWS reported that their systems were fully recovered around 23:00UTC last night and we have seen no further signs of any problem. 3rd party integrations, such as Xero and Intercom, are also reporting that their systems are working as expected again. An RCA will be made available when we have the relevant information from AWS.