Currencycloud incident

Delay in Creating EUR and USD Accounts in DEMO Environment

Currencycloud experienced a notice incident on May 18, 2026 affecting Other, lasting 15h 45m. The incident has been resolved; the full update timeline is below.

Started: May 18, 2026, 05:05 PM UTC
Resolved: May 19, 2026, 08:51 AM UTC
Duration: 15h 45m
Detected by Pingoru: May 18, 2026, 05:05 PM UTC

Affected components

Other

Update timeline

investigating May 18, 2026, 05:05 PM UTC

We are currently investigating an issue that may cause delays or missing details during the creation of some ARKEA and CFSB accounts in the DEMO environment. Our teams are actively working to restore normal processing as quickly as possible. Thank you for your patience, and we apologize for any inconvenience caused.
monitoring May 18, 2026, 08:14 PM UTC

The issue that may have caused delays or missing details during the creation of some EUR and USD accounts in the DEMO environment has been identified and mitigated. Our teams are continuing to monitor the service to confirm normal processing has resumed. Thank you for your patience, and we apologize for any inconvenience caused.
resolved May 19, 2026, 08:51 AM UTC

This incident has been resolved.