Delayed Processing TRY and CHF

Update timeline

1. investigating Feb 12, 2026, 09:20 AM UTC

   We are currently investigating an issue impacting the processing of some TRY and CHF payments. A number of payments are currently delayed and not progressing as expected. Our engineering teams are actively working to identify the root cause and restore normal processing as quickly as possible. We will provide a further update once additional information becomes available. We apologise for the inconvenience and appreciate your patience.

2. resolved Feb 12, 2026, 02:26 PM UTC

   The issue impacting the processing of some TRY and CHF payments has now been resolved. Payment processing has been fully restored, and all previously delayed payments have been successfully processed to value date. We apologise for the disruption caused and appreciate your patience while we worked to resolve this matter.

3. postmortem Feb 16, 2026, 05:51 PM UTC

   ## Overview An issue occurred following an external service configuration update, which caused disruption to the processing of some TRY and CHF payments. The incident was identified when a subset of payments failed to progress as expected due to connectivity validation errors. ## Client Impact Clients submitting TRY and CHF payments experienced processing delays during the incident window. Payments remained pending until service connectivity was restored. All affected payments have since been successfully processed to value date, and no payments were lost or duplicated. ## Root Cause The issue originated from a scheduled security certificate rotation performed by an external payment provider. The corresponding certificate updates were not applied within the payment service configuration in time, resulting in validation failures that prevented successful transmission of certain TRY and CHF payments. ## Remediation The issue was resolved by updating the relevant security certificates within the payment service configuration, restoring normal connectivity and processing. Additional measures have been implemented to strengthen certificate lifecycle tracking, improve communication routing for third-party notifications, and enhance monitoring to detect similar validation failures earlier.