Unable to get rate for KWD

Update timeline

1. investigating Feb 20, 2026, 06:44 PM UTC

   We are investigating an issue that is impacting clients attempting to get a rate for KWD, we are working with our FX Partner to resolve the issue as soon as possible

2. resolved Feb 20, 2026, 09:41 PM UTC

   This incident has been resolved.

3. postmortem Mar 04, 2026, 05:18 PM UTC

   # Overview On 2026-02-20 between 15:30 UTC and 18:34 UTC, a number of clients were unable to obtain pricing for KWD currency pairs via our FX Provider Services. All other currency pairs operated normally. The issue was promptly resolved once pricing was restored by our external provider. # Client Impact Impact was limited to KWD currency pairs. Clients requesting KWD spot or forward rates during the affected period received “No Price Available” responses. No further impact on client trades # Root Cause The incident was caused by a temporary outage at our external FX provider, which prevented them from supplying KWD pricing. Connectivity remained intact, and pricing resumed once the provider restored service. Pricing resumed at 18:34 UTC, and services are fully operational.