Demo Environment – Login and API Connectivity Issues

Update timeline

1. investigating Mar 12, 2026, 09:18 AM UTC

   We are currently investigating an issue affecting login and API connectivity within our Demo testing environment. Some clients may experience difficulty accessing the demo platform or making API requests. Our engineering team is actively working to identify and resolve the issue as quickly as possible. Important: This issue only affects the Demo environment used for testing and development. Our live production environment is operating normally and is not impacted. We will provide further updates as soon as more information becomes available. We appreciate your patience while we work to resolve this.

2. resolved Mar 12, 2026, 12:27 PM UTC

   This incident has been resolved.

3. postmortem Mar 13, 2026, 12:02 PM UTC

   # **Multiple issues on API DEMO** ## **Overview** Between 11–12 March 2026, some users of the API Demo environment experienced difficulties signing in and accessing certain test endpoints. This occurred during routine improvements to the demo gateway. ## **Client Impact** Affected users saw messages such as invalid credentials or 429 rate‑limit responses. This only affected testing activity in the demo environment for a limited period. ## **Root Cause** The situation arose when the Demo environment briefly began using a newer gateway that expected a different token format. Since many users were still using the previous format, this created compatibility issues that led to the authentication and rate‑limit behaviour observed. Returning the environment to the earlier gateway immediately restored all expected functionality. Currencycloud Confidential