CTM incident

Issues with upstream service provider impacting softphone functionality

Minor Resolved View vendor source →

CTM experienced a minor incident on September 1, 2026 affecting CTM service, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 04:48 PM UTC
Resolved
Sep 01, 2026, 06:11 PM UTC
Duration
1h 23m
Detected by Pingoru
Sep 01, 2026, 04:48 PM UTC

Affected components

CTM service

Update timeline

  1. resolved Sep 01, 2026, 06:11 PM UTC

    The upstream provider has resolved the incident following a certificate configuration rollback. Functionality has returned to normal. Impacted: Softphone & Agents (US)