Crypto.com experienced a notice incident on July 18, 2025 affecting API Server and Web Server and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2025, 05:31 AM UTC
We are experiencing some intermittent connectivity issues with Exchange Web and App. Our teams are looking into this issue with the highest urgency. We appreciate your patience and will keep you posted once there is any update.
- investigating Jul 18, 2025, 05:35 AM UTC
We are continuing to investigate this issue.
- investigating Jul 18, 2025, 06:19 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 18, 2025, 10:37 AM UTC
Most issues are now resolved on the Exchange Web and XApp. Please note Exchange withdrawals and deposits are currently paused whilst we are continuing to stabilise the platform. We will update again when this is ready.
- monitoring Jul 18, 2025, 11:39 AM UTC
Resolved - Exchange withdrawal and deposits are now re-enabled We are closely monitoring our systems. Please reach out to our CS team via support chat if you encounter any further issues on Exchange.
- resolved Jul 18, 2025, 12:41 PM UTC
This incident has been resolved.