Crypto.com incident

Investigating connections with GBP fiat wallet Withdrawals

Minor Resolved View vendor source →

Crypto.com experienced a minor incident on August 18, 2025 affecting Fiat Wallets, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 08:25 PM UTC
Resolved
Aug 18, 2025, 09:18 PM UTC
Duration
53m
Detected by Pingoru
Aug 18, 2025, 08:25 PM UTC

Affected components

Fiat Wallets

Update timeline

  1. investigating Aug 18, 2025, 08:25 PM UTC

    - One of our GBP fiat wallet vendor “Clearbank” is currently having some issues processing withdrawals. - Users can use our alternative GBP vendor “BCB” instead during this period for GBP withdraws - For existing withdraw through Clearbank, it will be resumed once issue is resolved.

  2. investigating Aug 18, 2025, 08:31 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 18, 2025, 09:18 PM UTC

    This incident has been resolved.