Crusoe incident
Investigating Control Plane Failures in US-Southcentral
Crusoe experienced a major incident on July 11, 2025 affecting API, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2025, 02:28 PM UTC
We're currently investigating an issue impacting our control plane in the US-Southcentral region. Customers may experience errors or timeouts when making certain API calls, including those for creating new virtual machines. Our engineering team is investigating the underlying cause with the highest priority. We appreciate your patience and will provide another update as soon as we have more information.
- identified Jul 11, 2025, 03:11 PM UTC
We've identified a potential issue on the control plane network and we're working to address the issue currently.
- monitoring Jul 11, 2025, 03:32 PM UTC
A fix has been applied and the outage has been mitigated. Services have returned to normal operations in US-Southcentral region. We are continuing to monitor the situation and validate preventive measures. Please contact [email protected] if you are still experiencing any issues.
- resolved Jul 11, 2025, 04:21 PM UTC
This incident has been resolved.