Crossref incident

Members reporting errors when attempting to update records using the new Metadata Manager

Crossref experienced a minor incident on December 16, 2025 affecting New Metadata Manager, lasting 23d 20h. The incident has been resolved; the full update timeline is below.

Started: Dec 16, 2025, 07:17 PM UTC
Resolved: Jan 09, 2026, 03:44 PM UTC
Duration: 23d 20h
Detected by Pingoru: Dec 16, 2025, 07:17 PM UTC

Affected components

New Metadata Manager

Update timeline

investigating Dec 16, 2025, 07:17 PM UTC

We have had members reporting ‘Error Loading Metadata’ failure messages in the new Metadata Manager tool -https://manage.crossref.org/records - when updating existing records. Our technical team is investigating. -IF
identified Dec 16, 2025, 08:55 PM UTC

The issue has been identified. This bug is only affecting DOIs with more than one /. Those DOIs will continue to trigger the ‘Error Loading Metadata’ failure messages until we fix the issue. -IF
identified Jan 05, 2026, 08:03 PM UTC

We are continuing to work on a fix for this issue.
resolved Jan 09, 2026, 03:44 PM UTC

This incident has been resolved.