Cross River Bank incident

Cross River - PushToPay degraded performance

Minor Resolved View vendor source →

Cross River Bank experienced a minor incident on May 19, 2025 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 04:30 PM UTC
Resolved
May 19, 2025, 05:54 PM UTC
Duration
1h 24m
Detected by Pingoru
May 19, 2025, 04:30 PM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating May 19, 2025, 04:30 PM UTC

    Our NOC team has identified a possible degradation of performance. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. monitoring May 19, 2025, 05:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2025, 05:54 PM UTC

    This incident has been resolved.