Cross River Bank incident

Cross River - PushToPay degraded performance

Minor Resolved View vendor source →

Cross River Bank experienced a minor incident on June 5, 2025 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2025, 09:58 AM UTC
Resolved
Jun 05, 2025, 10:20 AM UTC
Duration
21m
Detected by Pingoru
Jun 05, 2025, 09:58 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Jun 05, 2025, 09:58 AM UTC

    Our NOC team has identified a possible degradation of performance. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. identified Jun 05, 2025, 10:03 AM UTC

    Our NOC team has identified a possible degradation of performance. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  3. monitoring Jun 05, 2025, 10:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2025, 10:20 AM UTC

    This incident has been resolved.