Cribl incident

Multiple organizations did not upgrade during 4.9.1 cloud release

Major Resolved View vendor source →

Cribl experienced a major incident on November 6, 2024, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 02:49 PM UTC
Resolved
Nov 06, 2024, 05:13 PM UTC
Duration
2h 23m
Detected by Pingoru
Nov 06, 2024, 02:49 PM UTC

Update timeline

  1. investigating Nov 06, 2024, 02:49 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 06, 2024, 02:52 PM UTC

    We have identified some Cribl Cloud Organizations have not yet upgraded to version 4.9.1 and are investigating the root cause further. Some users may see version 4.9.0 still active, and may also experience some UI refreshes as we work to resolve the version upgrade. Please contact '[email protected]' if you have any questions or concerns.

  3. investigating Nov 06, 2024, 03:48 PM UTC

    Cribl Cloud Engineering are diligently working to upgrade the remaining Cloud Organizations to version 4.9.1. We will continue to provide updates here, but please feel free to contact '[email protected]' if you have any immediate questions or concerns.

  4. investigating Nov 06, 2024, 04:39 PM UTC

    We have identified the issue affecting some Cribl Cloud Organizations from upgrading to version 4.9.1. We are now addressing the last few Organizations and will post a progress update shortly.

  5. investigating Nov 06, 2024, 05:10 PM UTC

    Cribl Engineering have successfully upgraded the affected Organizations to version 4.9.1.

  6. resolved Nov 06, 2024, 05:13 PM UTC

    This incident has been resolved.