CrashPlan incident

Crashplan is Experiencing Restore Issues

Major Resolved View vendor source →

CrashPlan experienced a major incident on November 15, 2023 affecting console.us2.crashplan.com and console.us2.crashplanpro.com (Small Business), lasting 12d 6h. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 11:48 AM UTC
Resolved
Nov 27, 2023, 06:42 PM UTC
Duration
12d 6h
Detected by Pingoru
Nov 15, 2023, 11:48 AM UTC

Affected components

console.us2.crashplan.comconsole.us2.crashplanpro.com (Small Business)

Update timeline

  1. investigating Nov 15, 2023, 11:48 AM UTC

    Customers are experiencing restore failures. We are investigating the cause and will post updates on our progress here.

  2. monitoring Nov 15, 2023, 01:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 27, 2023, 06:42 PM UTC

    This issue has been resolved.