CrashPlan experienced a major incident on March 27, 2024 affecting console.us1.crashplan.com and console.us2.crashplan.com and 1 more component, lasting 6h 27m. The incident has been resolved; the full update timeline is below.
Affected components
console.us1.crashplan.comconsole.us2.crashplan.comconsole.eu5.cpg.crashplan.comconsole.us2.crashplanpro.com (Small Business)
Update timeline
- investigating Mar 27, 2024, 12:47 PM UTC
We are experiencing authentication failures. We are investigating the issue and will provide an update shortly.
- identified Mar 27, 2024, 01:38 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 27, 2024, 07:14 PM UTC
This incident has been resolved.