CrashPlan incident

CrashPlan for Small Business Cloud Storage Issue - USA-West

Minor Resolved View vendor source →

CrashPlan experienced a minor incident on December 5, 2022 affecting console.us2.crashplanpro.com (Small Business), lasting 4d 2h. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2022, 08:57 PM UTC
Resolved
Dec 09, 2022, 11:05 PM UTC
Duration
4d 2h
Detected by Pingoru
Dec 05, 2022, 08:57 PM UTC

Affected components

console.us2.crashplanpro.com (Small Business)

Update timeline

  1. investigating Dec 05, 2022, 08:57 PM UTC

    We have identified an issue with storage server acc-sea located in our USA-West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. identified Dec 07, 2022, 04:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 09, 2022, 01:08 AM UTC

    Storage server acc-sea is now servicing most backup and restore requests and is being closely monitored.

  4. resolved Dec 09, 2022, 11:05 PM UTC

    This incident has been resolved.