CrashPlan incident

US2 CrashPlan for Small Business Cloud Storage Issue: dcb-sea

Minor Resolved View vendor source →

CrashPlan experienced a minor incident on June 4, 2024 affecting console.us2.crashplanpro.com (Small Business), lasting 35d 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2024, 04:51 PM UTC
Resolved
Jul 09, 2024, 08:41 PM UTC
Duration
35d 3h
Detected by Pingoru
Jun 04, 2024, 04:51 PM UTC

Affected components

console.us2.crashplanpro.com (Small Business)

Update timeline

  1. identified Jun 04, 2024, 04:51 PM UTC

    We have identified an issue with storage server dcb-sea located in our USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. identified Jun 05, 2024, 08:24 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 11, 2024, 05:46 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 14, 2024, 04:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 09, 2024, 08:41 PM UTC

    This incident has been resolved.