CrashPlan experienced a major incident on October 16, 2024 affecting console.us2.crashplan.com and console.us2.crashplanpro.com (Small Business), lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
console.us2.crashplan.comconsole.us2.crashplanpro.com (Small Business)
Update timeline
- investigating Oct 16, 2024, 04:07 PM UTC
We are investigating a performance issue with our US2 Cloud POD. Access to the Console or performing work within the Console may be affected.
- identified Oct 16, 2024, 05:18 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 16, 2024, 06:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2024, 07:53 PM UTC
This issue has been resolved.