CrashPlan incident

CrashPlan for Small Business Billing Issue

Minor Resolved View vendor source →

CrashPlan experienced a minor incident on October 26, 2022 affecting Subscription services, lasting 22h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2022, 04:27 PM UTC
Resolved
Oct 27, 2022, 02:40 PM UTC
Duration
22h 13m
Detected by Pingoru
Oct 26, 2022, 04:27 PM UTC

Affected components

Subscription services

Update timeline

  1. investigating Oct 26, 2022, 04:27 PM UTC

    We have been notified of an issue with our automated billing system related to creating new accounts with CrashPlan for Small Business and are looking into it.

  2. identified Oct 26, 2022, 05:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 27, 2022, 02:40 PM UTC

    This incident has been resolved.