CrashPlan incident

CrashPlan Enterprise Agent and Device Management Page Issues

Minor Resolved View vendor source →

CrashPlan experienced a minor incident on November 2, 2022 affecting console.us1.crashplan.com and console.us2.crashplan.com and 1 more component, lasting 9h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2022, 06:40 PM UTC
Resolved
Nov 03, 2022, 03:48 AM UTC
Duration
9h 8m
Detected by Pingoru
Nov 02, 2022, 06:40 PM UTC

Affected components

console.us1.crashplan.comconsole.us2.crashplan.comconsole.eu5.cpg.crashplan.com

Update timeline

  1. investigating Nov 02, 2022, 06:40 PM UTC

    CrashPlan Enterprise Agent Installers and Upgrades are not currently available within the Agent Management Page. Device management pages also fail to load. Our team is working to restore functionality. Thank you for your patience.

  2. identified Nov 02, 2022, 09:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 02, 2022, 10:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 03, 2022, 03:48 AM UTC

    This incident has been resolved.