CrashPlan incident

CrashPlan Client Authentication Issue - EU5

Major Resolved View vendor source →

CrashPlan experienced a major incident on January 4, 2023 affecting console.eu5.cpg.crashplan.com, lasting 7h 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2023, 09:58 AM UTC
Resolved
Jan 04, 2023, 05:35 PM UTC
Duration
7h 37m
Detected by Pingoru
Jan 04, 2023, 09:58 AM UTC

Affected components

console.eu5.cpg.crashplan.com

Update timeline

  1. investigating Jan 04, 2023, 09:58 AM UTC

    We are investigating a problem affecting CrashPlan clients authenticating with the EU5 CrashPlan Cloud, impacting client backups and restores.

  2. monitoring Jan 04, 2023, 04:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 04, 2023, 05:35 PM UTC

    This incident has been resolved.