CrashPlan incident

US2 Enterprise and Small Business URLs are not Accessible

Major Resolved View vendor source →

CrashPlan experienced a major incident on February 9, 2023 affecting console.us2.crashplan.com and console.us2.crashplanpro.com (Small Business) and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2023, 05:48 PM UTC
Resolved
Feb 09, 2023, 09:37 PM UTC
Duration
3h 49m
Detected by Pingoru
Feb 09, 2023, 05:48 PM UTC

Affected components

console.us2.crashplan.comconsole.us2.crashplanpro.com (Small Business)Subscription services

Update timeline

  1. investigating Feb 09, 2023, 05:48 PM UTC

    We are investigating reports of the us2.crashplan.com and us2.crashplanpro.com URLs being unavailable while the us5.crashplan.com and us5.crashplanpro.com alias URLs remain functional.

  2. monitoring Feb 09, 2023, 06:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 09, 2023, 09:37 PM UTC

    This incident has been resolved.