CrashPlan incident

CrashPlan US2 Cloud Storage Node Issue - Destination PROe Cloud, SYD

Minor Resolved View vendor source →

CrashPlan experienced a minor incident on March 21, 2023 affecting console.us2.crashplan.com, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2023, 07:45 PM UTC
Resolved
Mar 24, 2023, 05:18 PM UTC
Duration
2d 21h
Detected by Pingoru
Mar 21, 2023, 07:45 PM UTC

Affected components

console.us2.crashplan.com

Update timeline

  1. investigating Mar 21, 2023, 07:45 PM UTC

    We have identified an issue with storage node cea-syd located in our PROe Cloud, SYD destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. identified Mar 21, 2023, 07:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 21, 2023, 10:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2023, 05:18 PM UTC

    This incident has been resolved.