CrashPlan experienced a minor incident on March 15, 2023 affecting console.eu5.cpg.crashplan.com, lasting 9d 8h. The incident has been resolved; the full update timeline is below.
Affected components
console.eu5.cpg.crashplan.com
Update timeline
- investigating Mar 15, 2023, 09:03 AM UTC
We are aware of issues affecting existing devices on the CrashPlan EU5 cloud, as well as reporting issues, and are investigating.
- identified Mar 15, 2023, 11:56 PM UTC
The issue has been identified and we are working towards a resolution
- identified Mar 22, 2023, 05:11 PM UTC
We have identified an issue impacting user creation, modification, backup, and restore for a subset of users in the CrashPlan EU5 Cloud. The cause of the issue has been identified and we are working towards a resolution.
- monitoring Mar 23, 2023, 05:08 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 23, 2023, 05:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 24, 2023, 05:19 PM UTC
This incident has been resolved.