CrashPlan experienced a major incident on March 27, 2023 affecting console.us2.crashplanpro.com (Small Business), lasting 18h 44m. The incident has been resolved; the full update timeline is below.
Affected components
console.us2.crashplanpro.com (Small Business)
Update timeline
- investigating Mar 27, 2023, 09:03 PM UTC
We have identified an issue with storage server ccg-sea located in our Seattle destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
- investigating Mar 27, 2023, 09:04 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 28, 2023, 01:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 28, 2023, 03:48 PM UTC
This incident has been resolved.