CrashPlan experienced a minor incident on April 3, 2023 affecting console.us2.crashplan.com, lasting 27d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 03, 2023, 02:22 PM UTC
We have identified an issue with storage servers cce-sea and ehh-sea located in our Seattle destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
- identified Apr 03, 2023, 09:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 03, 2023, 09:01 PM UTC
We have implemented a fix for storage server ehh-sea and we are monitoring the results. We are continuing work towards a resolution for storage server cce-sea.
- identified Apr 04, 2023, 09:17 PM UTC
The incident for storage server ehh-sea has been resolved. We are continuing to work on a resolution for storage server cce-sea.
- identified Apr 04, 2023, 10:23 PM UTC
We have identified an issue impacting a few systems, which is affecting a small set of users in our SEA data center. Users who are impacted by this issue may experience problems with backup and restore. Some users have recovered, and are working normally. We are continuing work on a resolution for this issue.
- identified Apr 06, 2023, 06:07 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 13, 2023, 07:41 PM UTC
We are continuing to work on a full resolution. A very small subset of issues remain.
- identified Apr 20, 2023, 05:35 PM UTC
We are continuing to work on a full resolution. As a result, a small subset of customers may see intermittent connectivity issues.
- identified Apr 27, 2023, 02:27 PM UTC
We are continuing to work on a full resolution. As a result, a small subset of customers may see intermittent connectivity issues.
- resolved May 01, 2023, 01:36 PM UTC
This incident has been resolved.