CrashPlan experienced a major incident on July 12, 2023 affecting console.us2.crashplan.com, lasting 42d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 12, 2023, 08:09 PM UTC
We have identified an issue with storage server bab-sea located in our USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
- identified Jul 21, 2023, 01:21 PM UTC
We have identified an issue with storage server bab-sea located in our USA West destination that is affecting backup and restore for a small subset of users, and are working on a resolution.
- identified Jul 25, 2023, 09:50 PM UTC
The issue has been identified and we are working on a resolution.
- monitoring Jul 28, 2023, 07:15 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 08, 2023, 04:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 24, 2023, 01:46 PM UTC
This incident has been resolved.