CrashPlan experienced a minor incident on August 9, 2023 affecting console.us2.crashplan.com and console.us2.crashplanpro.com (Small Business), lasting 23d 4h. The incident has been resolved; the full update timeline is below.
Affected components
console.us2.crashplan.comconsole.us2.crashplanpro.com (Small Business)
Update timeline
- investigating Aug 09, 2023, 07:30 PM UTC
We have identified an issue with storage server bsb-sea located in our USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
- identified Aug 24, 2023, 02:58 PM UTC
The issue has been identified and we are working on a resolution.
- identified Aug 31, 2023, 02:47 PM UTC
We are continuing to work towards a full resolution.
- resolved Sep 02, 2023, 12:09 AM UTC
This incident has been resolved.