CrashPlan experienced a minor incident on September 29, 2023 affecting console.us2.crashplan.com and console.us2.crashplanpro.com (Small Business), lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
console.us2.crashplan.comconsole.us2.crashplanpro.com (Small Business)
Update timeline
- investigating Sep 29, 2023, 07:01 PM UTC
We are currently investigating an issue impacting Web Restore functionality for a small subset of users.
- identified Sep 29, 2023, 08:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2023, 01:54 PM UTC
We are continuing to monitor an issue impacting Web Restore functionality for a small subset of users.
- monitoring Oct 02, 2023, 08:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2023, 04:25 PM UTC
This issue has been resolved.