CrashPlan experienced a minor incident on November 3, 2023 affecting console.us2.crashplanpro.com (Small Business), lasting 40d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 03, 2023, 04:55 PM UTC
We have identified an issue with storage server [ECA-SEA] that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
- identified Nov 07, 2023, 05:32 PM UTC
We have identified an issue with storage server eca-sea that is affecting backup and restore for a small subset of users, and are working towards a resolution. We will update this incident periodically as we progress in its resolution.
- identified Nov 14, 2023, 08:18 PM UTC
We are continuing to work towards a resolution on this issue. We will provide updates periodically as they become available.
- identified Nov 27, 2023, 04:22 PM UTC
We are continuing to work towards a full resolution.
- monitoring Dec 01, 2023, 09:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 13, 2023, 07:02 PM UTC
This incident has been resolved.