CrashPlan experienced a major incident on January 27, 2024 affecting console.us1.crashplan.com and console.us2.crashplan.com and 1 more component, lasting 3d 16h. The incident has been resolved; the full update timeline is below.
Affected components
console.us1.crashplan.comconsole.us2.crashplan.comconsole.eu5.cpg.crashplan.comconsole.us2.crashplanpro.com (Small Business)
Update timeline
- investigating Jan 27, 2024, 01:29 AM UTC
Customers may experience issues performing restores from the web console at this time. We are investigating the cause and will post updates on our progress here.
- monitoring Jan 27, 2024, 05:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2024, 05:58 PM UTC
This incident has been resolved.