CrashPlan experienced a minor incident on February 14, 2024 affecting console.us2.crashplan.com and console.us2.crashplanpro.com (Small Business), lasting 6d 15h. The incident has been resolved; the full update timeline is below.
Affected components
console.us2.crashplan.comconsole.us2.crashplanpro.com (Small Business)
Update timeline
- identified Feb 14, 2024, 10:23 PM UTC
We have identified an issue with multiple storage servers [AIG-SEA, CIG-SEA, DIG-SEA] that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.
- identified Feb 16, 2024, 02:39 PM UTC
We are continuing to work towards a resolution on this issue. We will provide updates periodically as they become available.
- monitoring Feb 16, 2024, 09:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 21, 2024, 01:46 PM UTC
This incident has been resolved.