CrashPlan incident

US2 CrashPlan for Small Business Cloud Storage Issue: bmc-sea

Minor Resolved View vendor source →

CrashPlan experienced a minor incident on April 24, 2024 affecting console.us2.crashplanpro.com (Small Business), lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 06:13 PM UTC
Resolved
Apr 26, 2024, 05:33 PM UTC
Duration
1d 23h
Detected by Pingoru
Apr 24, 2024, 06:13 PM UTC

Affected components

console.us2.crashplanpro.com (Small Business)

Update timeline

  1. identified Apr 24, 2024, 06:13 PM UTC

    We have identified an issue with storage server bmc-sea located in our USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. monitoring Apr 24, 2024, 08:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Apr 25, 2024, 12:39 AM UTC

    Our engineers identified a continuing issue and have taken the storage server back offline for maintenance. We will update this incident periodically as we progress in its resolution.

  4. resolved Apr 26, 2024, 05:33 PM UTC

    This incident has been resolved.