CrashPlan incident

US2 CrashPlan Cloud Storage Issue in PROe Cloud, USA West

Minor Resolved View vendor source →

CrashPlan experienced a minor incident on December 23, 2024 affecting console.us2.crashplan.com, lasting 7d 4h. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2024, 07:38 PM UTC
Resolved
Dec 31, 2024, 12:36 AM UTC
Duration
7d 4h
Detected by Pingoru
Dec 23, 2024, 07:38 PM UTC

Affected components

console.us2.crashplan.com

Update timeline

  1. investigating Dec 23, 2024, 07:38 PM UTC

    We are investigating an issue with storage servers cre-sea and dre-sea located in our PROe Cloud, USA West destination that is affecting backup and restore for a small subset of users. We will update this incident periodically as we progress in its resolution.

  2. identified Dec 24, 2024, 04:25 PM UTC

    The issue has been identified and the scope updated to include storage servers [a-e]re-sea & [a-e]ef-sea. Further updates will be posted as we progress towards resolution.

  3. identified Dec 25, 2024, 05:03 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 26, 2024, 09:34 PM UTC

    Fix implementation is in-progress. We will provide further updates on our progress as resolution continues. Thank you for your patience.

  5. monitoring Dec 28, 2024, 07:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Dec 30, 2024, 01:48 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Dec 31, 2024, 12:36 AM UTC

    This incident has been resolved.