CrashPlan experienced a minor incident on April 14, 2025 affecting console.us1.crashplan.com and console.us2.crashplan.com, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
console.us1.crashplan.comconsole.us2.crashplan.com
Update timeline
- investigating Apr 14, 2025, 04:11 PM UTC
We are investigating an issue with storage servers *na-iad, *oa-iad, *pa-iad, *qa-iad, and *ra-iad located in our USA East destinations that is affecting backup and restore for a subset of users. We will update this incident periodically as we progress in its resolution.
- monitoring Apr 14, 2025, 04:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 14, 2025, 05:03 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 14, 2025, 08:00 PM UTC
This incident has been resolved.