CrashPlan experienced a major incident on April 23, 2025 affecting console.us1.crashplan.com and console.us2.crashplan.com and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
console.us1.crashplan.comconsole.us2.crashplan.comconsole.us2.crashplanpro.com (Small Business)Subscription services
Update timeline
- investigating Apr 23, 2025, 07:25 PM UTC
We have detected an issue with CrashPlan’s authority servers, and are investigating the issue.
- identified Apr 23, 2025, 07:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 23, 2025, 08:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2025, 10:12 PM UTC
This incident has been resolved.