Cradlepoint experienced a minor incident on August 21, 2025 affecting Endpoint Management, lasting 6h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Endpoint Management
Update timeline
- investigating Aug 21, 2025, 06:34 PM UTC
NetCloud Manager is currently experiencing performance degradation with Remote Connect. Our engineering team is looking into the issue and we expect it to be resolved quickly.
- investigating Aug 21, 2025, 07:14 PM UTC
Our engineering team is continuing to work on addressing the issue
- identified Aug 21, 2025, 08:16 PM UTC
We have a fix for the issue in progress and are preparing to deploy the change.
- identified Aug 21, 2025, 10:35 PM UTC
We have a fix for the issue in progress and are continuing preparations to deploy the change.
- monitoring Aug 22, 2025, 12:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 22, 2025, 01:02 AM UTC
This incident has been resolved.