Cowbell incident

Potential delay in Policy documents download availability for some accounts

Minor Resolved

Cowbell experienced a minor incident on June 28, 2024, lasting 7h 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2024, 04:52 PM UTC
Resolved
Jun 29, 2024, 12:44 AM UTC
Duration
7h 52m
Detected by Pingoru
Jun 28, 2024, 04:52 PM UTC

Update timeline

  1. monitoring Jun 28, 2024, 05:59 PM UTC

    A limited number of Policies are facing an issue where Policy document is not availabile to download on issuance. This is related with one of our partner's unexpected downtime. Our team is working with our partner to get this back online.

  2. monitoring Jun 28, 2024, 09:04 PM UTC

    Outage with our partner's system is resolved, and documents for the limited missing accounts are coming back online. Thank you for your patience.