Performance recovered
Timeline · 1 update
- resolved Jun 04, 2026, 11:13 AM UTC
Performance recovered
CoverageBook Outage History
CoverageBook is up right nowCoverageBook had 19 outages in the last 2 years totaling 40h 55m of downtime — averaging 0.8 incidents per month.
There were 19 CoverageBook outages since July 8, 2024 totaling 40h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issues with screenshots
Affected: Current status by service (Data Collection)
Timeline · 2 updates
- investigating Jun 01, 2026, 01:21 PM UTC
We're currently investigating an issue where some customers aren't seeing screenshots coming through to their reports. We're looking into it and will update as soon as possible.
- resolved Jun 01, 2026, 02:56 PM UTC
Our service provider is now operational and the issue has been resolved, they are working on getting the images through to us and you should see your reports update automatically. This might take a little extra time. If you're still seeing any issues get in touch at [email protected] and we'll reply asap.
Application recovered
Timeline · 1 update
- resolved Apr 09, 2026, 01:16 PM UTC
Application recovered
The service is currently un...
Affected: Current status by service (Application)Current status by service (Data Collection)
Timeline · 2 updates
- investigating Apr 09, 2026, 01:15 PM UTC
Our service is currently unavailable. We are looking into the cause and will update as soon as we can. We're really sorry for any delays this is causing!
- resolved Apr 09, 2026, 01:20 PM UTC
Normal service has now resumed! Thanks for your patience here.
Performance went down
Data Collection recovered
Timeline · 1 update
- resolved Feb 17, 2026, 09:09 PM UTC
Data Collection recovered
Importing coverage is slowe...
Affected: Current status by service (Data Collection)
Timeline · 2 updates
- investigating Nov 25, 2025, 12:35 PM UTC
Due to an issue we are currently investigating, importing coverage is currently slower than usual. Your URLs will eventually come through and we're working to restore normal service asap.
- resolved Nov 25, 2025, 02:24 PM UTC
The queue is now back to normal and you should see coverage coming through at normal speed. Thanks for your patience while we resolved the issue!
Facebook, X, and LinkedIn c...
Affected: Current status by service (Data Collection)
Timeline · 2 updates
- investigating Nov 06, 2025, 02:10 PM UTC
One of our data providers is currently experiencing an issue which is causing imports of Facebook, X, and LinkedIn clips to take much longer than usual. We're sorry for the delay and will let you know once this is working correctly again.
- resolved Nov 06, 2025, 04:14 PM UTC
Our data provider has now resolved the issue and you should see posts importing as normal.
Degraded service due to Ama...
Affected: Current status by service (Application)Current status by service (Data Collection)Operations (Performance)
Timeline · 1 update
- resolved Oct 20, 2025, 08:59 AM UTC
There is currently an ongoing issue with Amazon Web Services that may be impacting some of our users. This unfortunately impacts our support and data collection systems, meaning that we're unable to receive or reply to messages from users. Collection of data for LinkedIn, X(twitter) and Facebook is also impacted. We'll update this status as soon as we have new information.
Delays in data processing
Affected: Current status by service (Application)Current status by service (Data Collection)Operations (Performance)
Timeline · 2 updates
- investigating Sep 01, 2025, 09:50 AM UTC
We're experiencing some delays in processing data, if you have already imported some coverage it will automatically update in your report but may take longer than usual.
- resolved Sep 01, 2025, 02:28 PM UTC
We're now operating at usual service, so you should see your coverage imports and data start to come through, apologies again for the delays today, if you still require assistance please contact us at [email protected] and we'll get back to you as soon as we can.
Delayed data processing
Affected: Current status by service (Data Collection)
Timeline · 1 update
- resolved Jul 31, 2025, 12:05 PM UTC
We're experiencing some delays in data processing, if you have imported coverage items or are generating PDF or CSV exports, they make take longer than usual to complete.
Some features are running s...
Affected: Current status by service (Application)
Timeline · 2 updates
- investigating Jul 03, 2025, 11:54 AM UTC
We have an issue at the moment which is causing some features to run much slower than usual. We're working to resolve it now and will update as we progress with a fix. We're sorry for any delays this is causing.
- resolved Jul 03, 2025, 12:08 PM UTC
Thanks for your patience while we resolved this issue, you should now see normal service again.
Issues accessing CoverageBook
Affected: Current status by service (Application)
Timeline · 1 update
- resolved Mar 04, 2025, 02:57 PM UTC
We're resolved the issue with accessing CoverageBook, and will continue to monitor.
Generating new screenshots ...
Affected: Current status by service (Application)
Timeline · 2 updates
- investigating Nov 01, 2024, 10:38 AM UTC
One of our service providers is experiencing degraded performance, which is causing new imports to be slower than usual. We'll update as soon as we know more.
- resolved Nov 01, 2024, 11:03 AM UTC
Our provider has resolved the issue and screenshots should be coming through as normal. We'll continue to monitor for further issues.
The Service is currently un...
Affected: Current status by service (Application)
Timeline · 2 updates
- investigating Oct 08, 2024, 05:07 PM UTC
We're currently investigating an issue which is causing the app to be unavailable. We're sorry for the inconvenience this is causing and appreciate your patience while we work to restore the service.
- resolved Oct 09, 2024, 05:12 PM UTC
Our providers system issues are now resolved. We'll continue to monitor for any updates or issues, sorry again if you experienced any issues accessing CoverageBook.
Slow Imports
Affected: Current status by service (Application)
Timeline · 2 updates
- investigating Sep 17, 2024, 04:29 PM UTC
We are currently working to fix an issue which is causing new imports of coverage to run much slower than usual. We are sorry for the inconvenience caused and are working to restore normal service asap.
- resolved Sep 17, 2024, 05:57 PM UTC
Thanks for your patience while we dealt with this issue. Imports should now process at normal speed.
Unable to Upload Coverage F...
Affected: Current status by service (Application)
Timeline · 2 updates
- investigating Aug 06, 2024, 10:04 AM UTC
We are currently investigating an issue which is preventing users from uploading Coverage Files. Thanks for your patience while we investigate further and we will update you as soon as we can.
- resolved Aug 06, 2024, 12:40 PM UTC
The issue has now been resolved and file uploads will work as normal. Thank your for your patience while this was fixed!
Estimated Views are current...
Affected: Current status by service (Application)
Timeline · 2 updates
- investigating Jul 31, 2024, 02:35 PM UTC
We are currently investigating an issue which is preventing the Estimated Views metric from displaying on new submissions. We will update as soon as this is resolved.
- resolved Jul 31, 2024, 03:07 PM UTC
This issue has now been resolved and estimated views will show. Please let us know if you have any clips which are not showing this metric.
Delays in coverage imports
Affected: Current status by service (Application)
Timeline · 2 updates
- investigating Jul 08, 2024, 03:51 PM UTC
We're experiencing delays in coverage imports and are working on getting back to normal speeds as soon as possible. Sorry for any delays caused, we'll update when we're back to normal.
- resolved Jul 08, 2024, 05:15 PM UTC
Imports are now working as usual, we'll continue to monitor, if you have any questions or need help with a report please email a link to the report and details to [email protected] and we'll reply as soon as we can.