CoverageBook had 17 outages in the last 2 years totaling 35h 32m of downtime — averaging 0.7 incidents per month.
There were 17 CoverageBook outages since October 8, 2024 totaling 35h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing an issue which is causing screenshots to come through slower than usual. This is due to an issue with one of our service providers. We're really sorry for the delay this is causing.
Normal service has now resumed. Once again, we're sorry for any delays caused by this issue.
Performance recovered
Application went down
We currently have an issue where metrics summaries are not recalculating when a change is made to the report. We're investigating the cause now and will get it resolved asap. Thanks for your patience while we work to resolve the problem.
We're currently investigating an issue where some customers aren't seeing screenshots coming through to their reports. We're looking into it and will update as soon as possible.
Our service provider is now operational and the issue has been resolved, they are working on getting the images through to us and you should see your reports update automatically. This might take a little extra time. If you're still seeing any issues get in touch at [email protected] and we'll reply asap.
Application recovered
Our service is currently unavailable. We are looking into the cause and will update as soon as we can. We're really sorry for any delays this is causing!
Normal service has now resumed! Thanks for your patience here.
Data Collection recovered
Due to an issue we are currently investigating, importing coverage is currently slower than usual. Your URLs will eventually come through and we're working to restore normal service asap.
The queue is now back to normal and you should see coverage coming through at normal speed. Thanks for your patience while we resolved the issue!
One of our data providers is currently experiencing an issue which is causing imports of Facebook, X, and LinkedIn clips to take much longer than usual. We're sorry for the delay and will let you know once this is working correctly again.
Our data provider has now resolved the issue and you should see posts importing as normal.
There is currently an ongoing issue with Amazon Web Services that may be impacting some of our users. This unfortunately impacts our support and data collection systems, meaning that we're unable to receive or reply to messages from users. Collection of data for LinkedIn, X(twitter) and Facebook is also impacted. We'll update this status as soon as we have new information.
We're experiencing some delays in processing data, if you have already imported some coverage it will automatically update in your report but may take longer than usual.
We're now operating at usual service, so you should see your coverage imports and data start to come through, apologies again for the delays today, if you still require assistance please contact us at [email protected] and we'll get back to you as soon as we can.
We have an issue at the moment which is causing some features to run much slower than usual. We're working to resolve it now and will update as we progress with a fix. We're sorry for any delays this is causing.
Thanks for your patience while we resolved this issue, you should now see normal service again.
We're resolved the issue with accessing CoverageBook, and will continue to monitor.
One of our service providers is experiencing degraded performance, which is causing new imports to be slower than usual. We'll update as soon as we know more.
Our provider has resolved the issue and screenshots should be coming through as normal. We'll continue to monitor for further issues.
We're currently investigating an issue which is causing the app to be unavailable. We're sorry for the inconvenience this is causing and appreciate your patience while we work to restore the service.
Our providers system issues are now resolved. We'll continue to monitor for any updates or issues, sorry again if you experienced any issues accessing CoverageBook.